Frequently Asked Questions

  1. What are the benefits of MyASTROGRAPH membership?

  2. What shipping options do you offer on your website?

  3. What forms of payment methods do you accept on your website?

  4. How can I subscribe to the AstroGraph mailing list?

  5. How can I learn more about astrology?

  6. Is my information kept private and secure on your website?

  7. How do I enable my software's features?

  8. What Version and Edition of the software do I currently have?

  9. How can I upgrade to other editions of TimePassages?

  10. I just updated, where are my old charts?

  11. What are the system requirements to run TimePassages software?

  12. How can I change the way the charts are displayed?

  13. Which House Calculation Methods are supported?

  14. How can I display just the major aspects?

  15. Can I change how exact an aspect must be?

  16. Why does it display a planet close to the house cusp in the next house?

  17. Can I sell the reports that I create with my TimePassages software?

  18. Where is my order?

  19. If I need further support, how can I contact a support person?

 

1. What are the benefits of MyASTROGRAPH membership?

With both free and paid subscriptions, MyASTROGRAPH harnesses the information in your unique chart so you can explore your evolving personal astrology every day. MyASTROGRAPH member's benefits include: Personalized member's area with interactive charts which help you learn astrology, a personalized astrological calendar showing special days of opportunity, and much more!

Learn more

 

2. What shipping options do you offer on your website?

For software shipping within the United States, we offer Standard shipping and handling at $8.50 which arrives within 5-7 business days from the shipment date, or Priority shipping and handling at $0.00 which arrives within 3-5 business days from the shipment date. Shipping to Canada & Mexico is $19.50, $24.50 for international shipping.

Reports can either be delivered electronically with no additional shipping charge, or we can print and ship them for a $12.50 printing, shipping and handling fee. Our other products' shipping prices may vary.

 

3. What forms of payment methods do you accept on your website?

We accept Visa, MasterCard, Discover, and American Express.

 

4. How can I subscribe to the AstroGraph mailing list?

You can subscribe to our mailing list by signing up for membership or on our newsletter page.

 

5. How can I learn more about astrology?

At AstroGraph.com, we have a number of learning tools for those new to the subject of astrology. We have several articles written by Henry Seltzer that give an overview of the history and context of astrology. As well as an online learning center, free montly horoscope, and our TimePassages Astrology Software which includes a detailed manual with an introduction to astrology and an astrological glossary of terms.

 

6. Is my information kept private and secure on your website?

Yes. We are committed to providing the safest online environment possible for our customers. We ensure that your information will be encrypted and kept safe as it travels through our system. And we will not release any of your information to third parties.

For more information, please see our Security and Privacy Policies.

 

7. How do I enable my software's features?

After installing TimePassages, start the application. To activate the Enable Dialog, look under the Enable menu on Windows, or the TimePassages menu on Mac for the correct choice based on your edition, e.g. "Enable Standard Features." When the dialog appears, you must type your name, serial code, and enabling code exactly as they appear on the letter you received with your software. Be careful to type the information *exactly* as given, upper and lower case for the name field with no additional spaces; upper case letters in the code field and include dashes. Copying and pasting is the most reliable way to accomplish this.

 

8. What version and edition of the software do I currently have?

You can find the specific version by going to About TimePassages. About TimePassages is found under the Enable or Help Menu for Windows customers and under the TimePassages Menu for Mac customers. If you have a Sun logo, then you have an older Version of the current software, 5.0 or older.

 

9. How can I upgrade to other editions of TimePassages?

Once you have installed any edition of TimePassages, upgrading is easy. Just purchase the upgrade or add-on desired from the following link, and we will email you a new code to enable the features. No further installation is necessary.

Order your Upgrade or Add-on Module now!

 

10. I just updated, where are my old charts?

The installation location may have changed. By default, TimePassages used to install into the "C:\AstroTimp" folder on Windows, and "TimePassages™ Folder" on Mac. Since version 4.2, TimePassages installs into the "C:\Program Files\TimePassages" folder on Windows and "Applications/TimePassages Folder" on Mac. You may decide to move your existing chart files to the new installation directory from the existing location.

 

11. What are the system requirements to run TimePassages software?

64-bit Windows 7/8/10 and above or
Mac OS X version 10.8 and above
(For 32-bit Windows, use TimePassages 5.2)
256MB RAM (512MB recommended)
100MB hard disk space

 

12. How can I change the way the charts are displayed?

There are several options to change the way the charts are displayed. The main display options are available from the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. For further information, please refer to the manual.

 

13. Which House Calculation Methods are supported?

Currently MyASTROGRAPH online only supports Placidus House. In TimePassages software for desktop and mobile, there are several house calculation methods including Placidus, Koch, Campanus, Porphyry, Regiomontanus, Equal House, Whole Sign Houses, and Natural Houses. To edit the house calculation method, open the "Edit" menu, then click "House Calculation..." In the TimePassages iPhone app, go to House Calculation in the Settings tab at the bottom. For further information, please refer to the manual.

 

14. How can I display just major aspects?

Aspect options are available in the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. The orb for each aspect can be adjusted under "Aspect Orbs..." If the orb is set to "-1" that aspect will not be displayed.

 

15. Can I change how exact an aspect must be?

The orb for each aspect can be adjusted in the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. If the orb is set to "-1" that aspect will not be displayed.

 

16. Why does it display a planet close to the house cusp in the next house?

There is a feature that we use (and that we announce to the user in a message) that places planets into the next house if within 3 degrees of the next house cusp. This treatment is supported by many astrologers - we feel it is in fact more accurate, but it is of course optional. In order to adjust or turn off this feature on TimePassages - go to Preferences >> Display Options >> House Margin. Change from 3 to 0.

 

17. Can I sell the reports that I create with my TimePassages software?

TimePassages Commercial License gives you the right to sell the reports created by the software, along with several necessary tools for doing so. With the Commercial License you can customize the reports to add your personal contact information, as well as save the text reports to a Word document or HTML for handy distribution or web site promotion.

We recommend a retail value of $20 for the printed reports - so, on your eighth report sold, your investment turns to profit! And we offer the Commercial License for a one-time fee.

Learn more about our Commercial License.

 

18. Where is my order?

Orders are shipped within three business days from the date they are ordered. Please allow 3-5 days for Priority shipments, and 5-7 days for Standard shipments. Customized products may take longer to process.

To track the status of your order, please check your Order Status page.

 

19. If I need further support, how can I contact a support person?

Just select the department you need to reach from our Contact form.

 

If your question hasn't been answered, click here to Contact Us.