Support

What can we help you with?

All orders are delivered electronically. Look for emails from AstroGraph with your order confirmation and download instructions. Please check your SPAM filter. If we have to verify your upgrade order, it may take up to one business day to process your order.

To track the status of your order, please check your Order Status page.

With both free and paid subscriptions, ASTROGRAPH harnesses the information in your unique chart so you can explore your evolving personal astrology every day. ASTROGRAPH member's benefits include: Personalized member's area with interactive charts which help you learn astrology, includes access to your personalized daily horoscopes, compatibility meters, and much more!

Learn more

Software orders are delivered electronically. Look for emails from AstroGraph with your order confirmation and download instructions.

Reports are delivered electronically with no additional shipping charge. We will print and ship them upon special request for a $12.50 shipping and handling fee. You need to call our customer support line to pay for the shipping and handling fee.

We accept PayPal and all major credit cards (Visa, MasterCard, Discover, and American Express).

We are committed to providing the safest online environment possible for our customers. All credit card transactions are directly processed by Stripe, a world leader in secure online transactions, and never pass through our server. We do not store your payment information on our website. Stripe releases no information from your transactions to third parties.

For more information, please see our Security and Privacy Policies.

There are several options to change the way the charts are displayed. The main display options are available from the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. For further information, please refer to the manual.

There is a feature that we use (and that we announce to the user in a message) that places planets into the next house if within 3 degrees of the next house cusp. This treatment is supported by many astrologers - we feel it is in fact more accurate, but it is of course optional. In order to adjust or turn off this feature in TimePassages - go to Preferences -> Display Options -> House Margin. Change from 3 to 0.

At AstroGraph.com, we have a number of learning tools for those new to the subject of astrology. We have several articles written by Henry Seltzer that give an overview of the history and context of astrology. As well as an online learning center, free monthly horoscope, and our TimePassages Astrology Software which includes a detailed manual with an introduction to astrology and an astrological glossary of terms.

The house calculation method determines how the houses are divided up. If you are not sure, just leave it on the default setting. Placidus Houses are used by default, however ASTROGRAPH supports Placidus, Koch, Campanus, Porphyry, Regiomontanus, Equal House, Whole Sign Houses, and Natural Houses.

If you believe you've found a bug in the TimePassages App or on our website, please let us know! When reporting a bug, please give us as much information about how you experienced the issue as possible including what device you're on, what operating system your using, and the steps to reproduce the problem. Thanks for your feedback!

Contact us by clicking the Support button in the lower right.

 

If you need further assistance, please don't hesitate to reach out to us at support@astrograph.com.
Contact us by clicking the Support button in the lower right.

If you have had a chart disappear, please contact us and we will resolve this issue for you.
Contact us by clicking the Support button in the lower right.

There is a feature that we use that places planets into the next house if within 3 degrees of the next house cusp. This treatment is supported by many astrologers - we feel it is in fact more accurate, but it is of course optional. In order to adjust or turn off this feature in TimePassages - look for House Cusp Margin in the Settings tab. A setting of 0 will turn off the feature.

There are several options to change the way the charts are displayed. Look for Display Options in the Settings tab.

You can optionally display asteroids, and other points in all of your charts. Look for Chart Points in the Settings tab. Please note that not all of these extra points have interpretations yet.

With both free and paid subscriptions, ASTROGRAPH harnesses the information in your unique chart so you can explore your evolving personal astrology every day. ASTROGRAPH member's benefits include: Personalized member's area with interactive charts which help you learn astrology, a personalized astrological calendar showing special days of opportunity, and much more!

Learn more

Yes. We are committed to providing the safest online environment possible for our customers. We ensure that your information will be encrypted and kept safe as it travels through our system. And we will not release any of your information to third parties.

For more information, please see our Security and Privacy Policies.

At AstroGraph.com, we have a number of learning tools for those new to the subject of astrology. We have several articles written by Henry Seltzer that give an overview of the history and context of astrology. As well as an online learning center, free monthly horoscope, and our TimePassages Astrology Software which includes a detailed manual with an introduction to astrology and an astrological glossary of terms.

The house calculation method determines how the houses are divided up. If you are not sure, just leave it on the default setting. Placidus Houses are used by default, however ASTROGRAPH supports Placidus, Koch, Campanus, Porphyry, Regiomontanus, Equal House, Whole Sign Houses, and Natural Houses.

There are several aspect options available. Look for Aspect Options in the Settings tab.

If you believe you've found a bug in the TimePassages App or on our website, please let us know! When reporting a bug, please give us as much information about how you experienced the issue as possible including what device you're on, what operating system your using, and the steps to reproduce the problem. Thanks for your feedback!

Contact us by clicking the Support button in the lower right.

 

If you need further assistance, please don't hesitate to reach out to us at support@astrograph.com.
Contact us by clicking the Support button in the lower right.

Your enabling codes were emailed to your when you purchased TimePassages. They are also available online when you are logged into your account.

Enable Codes

After installing TimePassages, start the application. To activate the Enable Dialog, look under the Enable menu -> Enable Features on Windows, or the TimePassages menu -> Licenses on Mac for the correct choice based on your edition, e.g. "Enable Standard Features." When the dialog appears, you must type your name, serial code, and enabling code exactly as they appear on the letter you received with your software. Be careful to type the information exactly as given, upper and lower case for the name field with no additional spaces; upper case letters in the code field and include dashes. Copying and pasting is the most reliable way to accomplish this.

You can find the specific version by going to About TimePassages. About TimePassages is found under the Enable or Help Menu for Windows customers and under the TimePassages Menu for Mac customers. If you have a Sun logo, then you have an older Version of the current software, 5.0 or older.

Once you have installed any edition of TimePassages, upgrading is easy. Just purchase the upgrade or add-on desired from the following link, and we will email you a new code to enable the features. No further installation is necessary.

Order your Upgrade or Add-on Module now!

The installation location may have changed. By default, TimePassages used to install into the "C:\AstroTimp" folder on Windows, and "TimePassages™ Folder" on Mac. Since version 4.2, TimePassages installs into the "C:\Program Files\TimePassages" folder on Windows and "Applications/TimePassages Folder" on Mac. You may decide to move your existing chart files to the new installation directory from the existing location.

64-bit Windows 8/10 and above or
macOS version 10.12 and above
(For 32-bit Windows, use TimePassages 5.2)
256MB RAM (512MB recommended)
100MB hard disk space

There are several options to change the way the charts are displayed. The main display options are available from the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. For further information, please refer to the manual.

There is a feature that we use (and that we announce to the user in a message) that places planets into the next house if within 3 degrees of the next house cusp. This treatment is supported by many astrologers - we feel it is in fact more accurate, but it is of course optional. In order to adjust or turn off this feature in TimePassages - go to Preferences -> Display Options -> House Margin. Change from 3 to 0.

You can optionally display asteroids, and other points in all of your charts. Look for Chart Points in the Display menu. Please note that not all of these extra points have interpretations yet.

At AstroGraph.com, we have a number of learning tools for those new to the subject of astrology. We have several articles written by Henry Seltzer that give an overview of the history and context of astrology. As well as an online learning center, free monthly horoscope, and our TimePassages Astrology Software which includes a detailed manual with an introduction to astrology and an astrological glossary of terms.

The house calculation method determines how the houses are divided up. If you are not sure, just leave it on the default setting. Placidus Houses are used by default, however ASTROGRAPH supports Placidus, Koch, Campanus, Porphyry, Regiomontanus, Equal House, Whole Sign Houses, and Natural Houses.

Aspect options are available in the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. The orb for each aspect can be adjusted under "Aspect Orbs..." If the orb is set to "-1" that aspect will not be displayed.

The orb for each aspect can be adjusted in the Edit menu > Preferences on Windows and TimePassages menu > Preferences on Mac. If the orb is set to "-1" that aspect will not be displayed.

TimePassages Commercial License gives you the right to sell the reports created by the Standard or Advance Edition of the software, along with several necessary tools for doing so. With the Commercial License you can edit the Commercial License Text to include your own branding, as well as save the interpretation reports to PDF format through the “print to PDF” facility of the OS for handy distribution or web site promotion.

We have recommended retail prices from $14.99 to $29.99 depending on the type of report - (You can get a sense of what to charge customers from the Reports Listing) this means your investment turns to profit quickly! And we offer the Commercial License for a one-time fee.

Learn more about our Commercial License.

If you believe you've found a bug in the TimePassages App or on our website, please let us know! When reporting a bug, please give us as much information about how you experienced the issue as possible including what device you're on, what operating system your using, and the steps to reproduce the problem. Thanks for your feedback!

Contact us by clicking the Support button in the lower right.

 

If you need further assistance, please don't hesitate to reach out to us at support@astrograph.com.
Contact us by clicking the Support button in the lower right.